Refund & Return Policy
Refund & Return Policy
Effective Date: 2025-10-30
1. Scope
This policy applies to Forgii's print‑on‑demand (POD) products (currently die‑cut pillows; future POD and 3D printing categories included) and any non‑custom goods sold on our site.
2. Returnability of Custom Items
Custom-made items based on user-provided files are non-returnable and non-exchangeable except for verified defects.
3. Quality Issues
For printing defects, severe color deviation, damage, mis‑ship/shortage or structural defects, contact forgii2025@hotmail.com within 48 hours of delivery with your order number and clear photo/video evidence. Once verified, we will remake & reship or refund, whichever is faster.
4. Color & Size Disclaimers
Due to display and manufacturing differences, ±5% color variance and ±3mm edge tolerance are normal and not considered defects. Final output depends on your image resolution and composition.
5. Changes & Cancellations
Change/cancellation requests for custom orders may be made within 2 hours after purchase. Once in production, changes are not guaranteed. For expedition or address changes, contact support promptly.
6. Non‑custom Items (if any)
Unused, unwashed non‑custom goods in original packaging may be returned within 30 days of delivery. Return shipping for non‑defective items is borne by the customer.
7. Return Address & Procedure
Obtain authorization and the designated return address (typically No.2241 pingliang road, shanghai) from forgii2025@hotmail.com before shipping. Use a trackable method; after warehouse receipt and QA, allow 5–10 business days for remake/refund.
8. Duties & Taxes; Address Errors
Customs duties are borne by the seller. Value‑added tax (VAT) or any other taxes are borne by the buyer. If an incorrect address is provided, any reshipment fees or other losses arising therefrom are borne by the buyer.
9. Contact
Email: forgii2025@hotmail.com | Phone: +852 63394815 | Company: Digix Network Technology Co., Limited (brand: Forgii) | Address: Unit 1702A, 17th Floor, Sunbeam Plaza, No.1155 Canton Road, Mongkok, Kowloon, HK
Appendix: Standard Legal Clauses
Severability. If any provision of this policy is held invalid or unenforceable, the remaining provisions remain in full force and effect.
Force Majeure. Forgii is not liable for failures or delays caused by events beyond reasonable control, including natural disasters, public health events, government actions, wars, strikes, carrier or network outages, or third‑party service interruptions.
Termination. Forgii may suspend or terminate your order/account upon fraud, abuse, illegality, or infringement risks.
Assignment. You may not assign rights or obligations without Forgii's written consent; Forgii may assign as part of internal reorganization without reducing your rights.
Survival. Clauses concerning IP, limitation of liability, indemnity, dispute resolution, and privacy survive termination.
Entire Agreement & Waiver. This policy and referenced site policies constitute the entire agreement; failure to enforce any provision is not a waiver.
Headings. Headings are for convenience only and do not affect interpretation.
Language. In the event of any inconsistency between the English and Chinese versions of this policy, the English version shall prevail.